Thank You for visiting Roiltea Beauty. We appreciate your support. Use Code: BLKFRI for 40%. off all products. All products are made to order and have a 7-14 day turn around.

Shipping & Returns

Shipping Information

All products are made to order to ensure you receive the freshest ingredients possible. Serums are cold infused for 2 weeks. After payment is received, orders will be shipped within 1-2 weeks (usually sooner). I will always contact you via email if there will be a delay. Please ensure your shipping address is correct. NO REFUND or REPLACING of a package will be given for inaccurately given address. NO REFUND will be given to packages that are lost/stolen due to the carrier leaving your package in the mailbox. Please arrange for someone to retrieve your package for you. Due to the nature of the products during the summer months please make sure products are not left outside in the heat for long hours. NO REFUNDS will be given for products ruined by being left outside in the heat.

U.S. CUSTOMERS
  • Delivery can take anywhere from 3-5 BUSINESS DAYS from the date that it is shipped out, not from the date that it is placed. We will try our best to have your order shipped within 7 days but shipping may take up to 14 business days.
  • After your payment is authorized and verified, it can still take up to two business days to process your order. This is just an estimate, and DOESN'T INCLUDE WEEKENDS OR HOLIDAYS. We always print your shipping label first and fill your order next. We aim to ship your order the SAME DAY the label is printed, but sometimes we aren't able to do so until the next business day. Once your order is on its way to you, you will see movement within 24 hours of the shipment. Some items will be shipped separately. 
  • Standard Shipping is limited to the 48 contiguous United States. Shipping addresses in Hawaii, Alaska, APO/FPO, PO Boxes and US Territories will be shipped via USPS Priority Mail. You will receive a shipping notification email that will notify you of the carrier we've used to ship your order, and the different tracking options available for it.
  • Standard Shipping orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States.
  • Your order will be shipped by using United States Postal Service (USPS). Your parcel will be receive with your regular mail. If you are not home when the shipment is made, the postal service will leave a notice card to advise on how and where your order can be collected.
  • If your tracking information states that your parcel has been delivered and it is not physically at the inputted shipping address, please contact USPS with your tracking number for further information.
INTERNATIONAL CUSTOMERS 
  • International orders take between 7-14 days to ship out. Once shipped, you will receive either one or two emails with shipping information. Orders shipped to an international destination may or may not require import taxes and/or fees that we are not responsible for paying.
      • If you haven't received shipping information, it is always important to check if the email has gone to junk mail.
      • Please allow 1-3 business days for your tracking information to update in the system.

        ALL CUSTOMERS

        • If your tracking number is not working after 3 business days, please let us know by contacting us immediately.
        • If your tracking number is in transit, please contact USPS since we are only able to see the same information as you do.

        https://www.usps.com/help/missing-mail.htm

        https://learn.adafruit.com/what-can-i-do-if-my-order-has-not-arrived/usps-international

        • If there is a problem with the tracking number, please contact USPS. Once we ship your item, we are no longer in control of it. USPS has all of the information you require.
        • Please note, no changes can be made to the delivery address or order after the order has been placed.

        FEDERAL HOLIDAYS ARE NOT CLASSIFIED AS SHIPPING & DELIVERY DAYS, PLEASE ALLOW AN EXTRA WORKING DAY FOR DELIVERIES OVER HOLIDAYS DETAILED BELOW:

         

        • New Year's Day
        • Martin Luther King Day
        • Presidents' Day
        • Memorial Day
        • Independence Day
        • Labor Day
        • Veterans Day
        • Thanksgiving Day
        • Christmas Day

         

         Weekends
        Please remember that delivery time does not include weekends or holidays.

      Return Policy 

      Due to the current COVID 19 pandemic returns are not accepted, however if for any reason you are unhappy with your purchase please contact me. Your satisfaction is my top priority!!